Privacy Policy

Depending on how you interact with ABBAL Dairy Farm, we may collect the following information:

Contact Information

• Full name
• Mobile/WhatsApp number
• Email address

Delivery Information

• Delivery address
• Area/locality
• Relevant address or location details required to provide our delivery service

Order and Subscription Information

• Milk type, such as cow milk or buffalo milk
• Required quantity or selected package
• Subscription or delivery schedule
• Order history and order details
• Delivery preferences
• Information provided when requesting a testing order

Communication Information

Messages, inquiries, feedback, or other information you provide when communicating with us through WhatsApp, email, website forms, or other communication channels.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage information.

We may collect information:

• Directly from you when you submit an order, subscription request, contact form, or inquiry.
• When you communicate with us through WhatsApp, email, phone, or other channels.
• Automatically when you browse or interact with our website through cookies and similar technologies.
• Through service providers or technology platforms that help us operate our website and business.

We may use your information for purposes including:

• Processing and confirming orders and subscription requests.
• Checking whether your area is currently within our delivery coverage.
• Allocating available milk delivery slots.
• Arranging and completing local deliveries.
• Communicating with you about your orders, subscriptions, delivery schedules, testing orders, and service availability.
• Responding to customer inquiries and providing customer support.
• Maintaining records of orders and customer subscriptions.
• Improving our products, services, website, and customer experience.
• Sending relevant business updates, offers, or promotional communications where permitted.
• Detecting and preventing fraudulent, unauthorized, or unlawful activity.
• Complying with applicable legal or regulatory requirements.

We may use WhatsApp and other communication channels to communicate with customers regarding orders, delivery availability, subscription slots, service-area updates, and customer support.

If you provide your phone number or WhatsApp number to us, you consent to us using that information to communicate with you for these business-related purposes.

You may contact us if you no longer wish to receive non-essential promotional communications.

We do not sell your personal information.

We may share necessary information with trusted service providers or other parties when required to operate our website and business, provide requested services, process payments, maintain technology systems, or comply with legal obligations.

For example, information may be shared where necessary with:

• Website and hosting providers
• Technology and software service providers
• Payment service providers, where applicable
• Communication platforms
• Business service providers assisting us with website or customer-management operations
• Government authorities or legal entities where disclosure is required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember certain preferences, and help us improve our services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online system, or method of electronic transmission can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When personal information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and operational requirements.

Depending on applicable law, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Ask questions about how your information is being used.
• Request that certain information be deleted where legally and operationally possible.
• Opt out of non-essential promotional communications.

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for independent use of our services. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

Our website may contain links to or integrations with third-party websites, applications, or services.

ABBAL Dairy Farm is not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing the privacy policies of those services before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: