At ABBAL Dairy Farm, we care about the quality and freshness of the milk we deliver. Because our milk is a fresh and perishable product, it cannot be returned like a regular non-perishable item — but if there's a genuine issue, we're here to help.
Please read our Refund & Replacement Policy carefully before contacting us about a quality, packaging, or delivery-related issue.
Due to the perishable nature of fresh milk, we do not accept standard product returns or returns based on a change of mind.
For health, hygiene, and food-safety reasons, delivered milk should not be returned to our delivery team after it has been accepted by the customer.
If you believe there is a genuine issue with your milk order, please contact us as soon as possible on the same day of delivery.
Examples may include:
Our team may ask for relevant details, photographs, videos, or other information to help us understand and verify the issue.
After reviewing the complaint, ABBAL Dairy Farm may provide an appropriate resolution depending on the circumstances.
This may include:
Our goal is to resolve genuine issues fairly and as quickly as reasonably possible.
Customers should check their order and packaging when it is delivered and inform our delivery team of any immediately visible issue whenever possible.
After receiving the milk, customers are responsible for following the recommended storage and handling instructions, including keeping the milk properly refrigerated.
We cannot generally accept responsibility for issues caused by improper storage, delayed refrigeration, contamination after delivery, or mishandling by the customer.
Fresh farm milk is a natural agricultural product. Its taste, cream layer, color, and other characteristics may naturally vary depending on factors such as the type of milk and seasonal conditions.
Natural variation alone does not necessarily indicate that a product is defective or unsafe.
If you believe there is an unusual or genuine quality issue, please contact us immediately so our team can review it.
Customers with an active milk subscription may request changes, pauses, or cancellation of future deliveries.
Requests should be made through WhatsApp before the applicable delivery cutoff communicated by our team.
Once a delivery has already been prepared or dispatched, cancellation of that particular delivery may not be possible.
Where a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the order.
For Cash on Delivery orders, any approved refund or adjustment will be communicated directly by our team.
For any quality, packaging, order, replacement, or refund-related issue, please contact us as soon as possible:
We take every customer concern seriously and aim to resolve genuine issues fairly.
Message us on WhatsApp and our team will review your concern as quickly as possible.
From Our Farm to Your Home
